If you’re not completely satisfied with your purchase, please contact our Customer Service team within 30 days of delivery to initiate a return or exchange. Please note that Special Orders are final sale and not eligible for return or exchange. For details on exclusions, feel free to reach out directly.

Satisfaction or 100% Money Back Guarantee

Once your item(s) are received, they will undergo an inspection, and we will proceed with issuing exchanges, credits, or refunds for the purchase price. Please be aware that a 25% restocking fee, along with the cost of return freight, will be deducted. Any applicable taxes will be refunded in accordance with the relevant laws. Delivery fees, except in cases of manufacturer defects or transit damage, are non-refundable. Please note that Harmonia Living reserves the right to decline returns or exchanges for items that are not in new condition due to damage or misuse by the client.

Refunds will be issued to the original form of payment. For cash or check payments, a corporate check will be mailed within 14 business days.

Special Orders

Special Orders require a 50% non-refundable deposit at the time of purchase, with the remaining balance due before shipping. Because production begins immediately, Special Orders may only be changed or canceled within 48 hours of placement. After this window, they are not eligible for cancellation, return, or refund.

Claims & Damages

Please inspect all items upon delivery. If there is visible damage to the packaging, note it on the delivery receipt and send photos to customerservice@harmonialiving.com right away. For concealed damage discovered after delivery, notify us with photos within 48 hours of receipt so we can assist with a resolution.